Customer Service & Business Policies

The Maestro Company is dedicated to providing you with the excellent customer service.  You may contact us with questions, product issues, or returns anytime.

CUSTOMER SERVICE CONTACT INFORMATION:

Email: themaestrocompany@gmail.com

Phone: 909-337-7867

Return Policy

We want you to be 100% satisfied with our service and merchandise. All of our hard copy items (sheet music, etc.) carry a 14 day money back guarantee as long as they are returned in the same condition as received. If you return the items by mail, you will be responsible for the shipping expense that is incurred when the items are shipped back to us. Downloaded sheet music or audio files are non-refundable. 

Privacy Policy

This Privacy Policy describes your privacy rights regarding our collection, sharing and protection of your personal information. In the process of placing an order we collect customers’ e-mail addresses and a home address. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from The Maestro Company.

Legal Disclaimer
We make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to discuss. You may contact us via email at themaestrocompany@gmail.com, or by calling 909-337-7867.

Shipping and Delivery Policy

After completing the checkout process from The Maestro Company, you will receive a confirmation email, which confirms that you have successfully fulfilled a product transaction. This Confirmation email should contain a list of the products you have purchased along with the prices and delivery methods. The Maestro Company will then ship the products you have purchased, shipping within the method you chose during checkout.If your products are received damaged or broken, please see our Return Policy (above), on how to return your damaged items.

Pricing Details

All pricing is marked next to the item as it is listed on The Maestro Company web pages.  Hard copy sheet music is priced per item and is generally between $1.25 to $5.00 each.  Digital downloads of sheet music and MP3's are always $0.99 unless otherwise indicated.  Shipping costs are figured according to the amount of items purchased and their corresponding weight. If you feel that you have been charged an incorrect price or a price different than what is noted on the web page, pleasecontact us via email at themaestrocompany@gmail.com, or by calling 909-337-7867 and we will issue a refund of any overcharged amount.